Shipping Policy

📦 Kozy Companions Shipping Policy

Thank you for choosing Kozy Companions! We’re committed to giving you a seamless, reliable, and cozy shopping experience. Please review our shipping policy below:

🚚 Order Processing

– All orders are processed within 1–2 business days

– Orders placed on weekends or holidays are processed the next business day

💲 Shipping Rates

– We offer competitive shipping rates based on your order’s weight and destination

– Shipping costs are calculated at checkout before you complete your purchase

🚀 Shipping Methods & Delivery Times

We currently offer the following options:

– Standard Shipping: Estimated delivery in 7–14 business days

– Expedited Shipping: Estimated delivery in 4–7 business days

Note: Delivery time may vary based on your location and seasonal carrier demand.

📦 Order Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number.

You can track your order using our Order Tracking Page or directly on the carrier’s website.

🌍 International Shipping

– We ship internationally to select countries

– Shipping rates and estimated delivery times vary by destination

– International shipping costs will be shown at checkout

💼 Customs & Duties (International Orders)

– International orders may be subject to customs duties and taxes imposed by your country

– These charges are the responsibility of the recipient and are not included in our prices

🛑 Address Accuracy

– It is the customer’s responsibility to provide an accurate shipping address

– Please double-check your shipping details before completing your purchase

⚠️ Delayed Shipments

In rare cases, shipments may be delayed due to:

– Weather disruptions

– Carrier issues

– High seasonal demand

If your order is delayed, we’ll notify you and provide updates as soon as possible.

❗ Delivery Issues

If you experience issues with delivery (lost, stolen, or delayed packages), contact us immediately:

📩 Contact our email & phone number

📞 (763) 296-3831

We’ll work quickly to resolve the issue and make it right.

🔁 Returns & Refunds

Please refer to our Return Policy for detailed info on returns and refunds.

📞 Questions?

Our customer support team is always happy to help!

Kozy Companions

📍 Anoka, MN

📧 info@kozycompanions@gmail.com

📞 (763) 296-3831