Our Return Policy

🐾 Kozy Companions Return & Refund Policy

Thank you for shopping with Kozy Companions! Your comfort—and your pet’s—is our top priority. Below is our clear, no-stress return & refund policy:

🔄 Returns

We accept returns within 30 days of your original purchase date.

To qualify:

– Item must be unused

– In original packaging

– In resellable condition

– Include your order number inside the package

💸 Refunds

Once your return is received and inspected:

– Refunds are processed within 5 business days

– Returned to your original payment method

🔁 Exchanges

Received a damaged or defective item? We’ve got your back.

Please email us at:

📩 customer-service@kozycompanions.com

Include:

– Your order number

– A brief description of the issue

– Photos (if applicable)

We’ll send a replacement ASAP.

📦 Return Shipping

– Customers are responsible for return shipping unless the item is defective or damaged

– We recommend using a trackable shipping method to ensure we receive your return safely

🚫 Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

– Personalized or custom items

– Perishable goods

– Used pet beds, blankets, or worn fabric items

Please check the product description for any item-specific return restrictions.

🛑 Order Cancellations

– Orders may be canceled before shipment

– Once shipped, orders cannot be canceled

– Please email us ASAP if you need assistance

🧾 How to Start a Return

To begin a return or exchange, email us at:

📩 customer-service@kozycompanions.com

Include:

– Your order number

– Reason for return

– Relevant photos (if applicable)

📞 Need Help?

We’re here to help 7 days a week.

Kozy Companions

📍 Anoka, MN

📧 info@kozycompanions.com

📞 (763) 296-3831